Individual Hygiene Measures & Personal Protective Equipment

• Informing and encouraging staff to comply with good personal and respiratory hygiene practices.
• Provision of appropriate facilities and required materials to employees and installation of appropriate mechanisms for hand sanitization at the entrances / exits and in the common areas of the hotel.
• Providing staff with appropriate Personal Protective Equipment.
• Supervision of the adequacy of Personal Protective Equipment.
• Training of staff for the safe use of Personal Protective Equipment and supervision of their proper use.
• Informing and training staff on the COVID-19 suspected case management plan.
• Supervision of third parties entering the hotel and informing them to exercise social distancing and to use Personal Protective Equipment.
• Implementation of a gradual arrival / departure schedule for employees to avoid congestion and ensure compliance with the required distances.
• Keeping staff informed of personal hygiene and preventive measures in all areas.
• Training of employees in case of suspicious symptoms, such as the immediate notification of the Health Officer and the Administration for the prevention of the spread of Covid-19.
• Frequent hand washing with soap and water.
• Disposal of objects used to disinfect work surfaces in a closed bin.
• Avoid shaking hands and generally close physical contact, keeping a distance of at least two meters from colleagues, customers or third parties in all workplaces, hotel areas and rest areas.
• Avoiding touching of face with hands.
• Informing the Health Officer in case of illness or symptoms compatible with Covid-19 infection or contact with a possible or confirmed case and removal from the workplace.
• Staying at home in case of illness and informing the Health Officer.
• Return to the workplace only if the laboratory test is negative and after 14 days after close contact with a confirmed case of Covid-19.

Reception

• Implementation of the necessary hygiene and social distancing measures by the staff.
• When requested, the Hotel:
  • informs visitors about the accommodation policy and the measures taken to deal with any incidents,
  • provides useful information about health providers, public and private hospitals, COVID-19 reference hospitals and pharmacies in area and
  • provides Personal Protective Equipment.
• Provision of special equipment (medical kit) in the event of a COVID-19 case, such as gloves and disposable masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
• Training of staff to recognize customer symptoms and report them directly to the Health Officer.
• Installation of plexiglass in the reception between guests and staff.
• Provision of hand sanitizer.
• Regular disinfection of the reception surfaces.
• Appropriate configuration of the reception, installation of floor markings at a distance of two meters indicating where guests should stand.
• Implementation of electronic check in / check out procedures to reduce waiting time and overcrowding.
• Extention of check-in and check-out period between stays. Check-out until 11:00 a.m. and check-in from 15:00 pm.
• During the time between each check-in and check-out between different customers the room is cleaned, thoroughly disinfected and adequate natural ventilation of the space is followed.
• Electronic payment of accommodation expenses, electronic sending of bills, invoices and receipts.
• Disinfection of key cards.

Housekeeping

• The housekkeping staff uses a simple surgical mask, gloves and a disposable waterproof robe.
• All surfaces are regularly cleaned and disinfected.
• Equipment is discarded in special bags.
• When using disinfectants, the area is well ventilated.
• Thorough cleaning and good room ventilation are applied during the period between stays.
• The proper operation of dishwashers and washing machines in terms of the temperature used and the dosage of detergents is regularly monitored.
• Stock of Personal Protective Equipment (gloves, masks, robe, closed shoes, etc.) is regularly monitored.
• Discreet monitoring of symptoms in guests by Management.
• Housekeeping services will not be provided during a guest’s stay unless otherwise indicated by the guest upon arrival.
• After a guest’s departure, all room and bathroom surfaces are thoroughly disinfected with a steam cleaner.
• Decorative items have been removed.
• Commonly used multi-purpose items such as menus, magazines etc. have been removed.
• A disposable cover is placed on the TV and air conditioner remote controls.
• Fabric surfaces are cleaned with a steam cleaner.
• Guests are informed about when and how the room was cleaned with special signs.
• Hand sanitizers have been placed in all apartments.

Kitchen

• All kitchen staff is required to strictly adhere to HACCP rules.
• Goods are received by a specific member of staff who is always required to wear the appropriate Personal Protective Equipment.
• Kitchen staff is required to keep distances according to the guidelines set by the health authorities.

Restaurant

• Our restaurant is outdoors and offer sufficient space for our guests, so that the good ventilation is always guaranteed.
• Restaurant staff is taking all the necessary hygiene and social distancing measures.
• Guests can order through the hotel’s app.
• The maximum number of seated people at a table is six (6) except families with children.
• Minimum distances between tables have been applied.

Common Areas

• All surfaces are regularly cleaned and disinfected.
• Common areas are well ventilated.
• Hand sanitizers have been installed in all common areas of the hotel.
• Signs have been installed to remind customers to practise social distancing.
• Overcrowding in toilets in public toilets is prohibited.
• Signs have been installed in public toilets with instructions on how to reduce airborne transmission.

Environmental Measures

• All workplaces are adequately ventilated and air conditioning systems are regularly maintained.
• All workplace surfaces, common areas and equipment are regularly cleaned.
• In the event of a possible or confirmed case of Covid-19 infection, all areas will be disinfected according to the instructions of the National Public Health Organization.
• Covered waste bins have been installed, where all disposable Personal Protective Equipment or other means used to disinfect work surfaces can be disposed of immediately after use.
• Work clothes and Personal Protective Equipment are frequently cleaned and safely stored.